Mint | Cat Scratcher

Shipping Policy for Sheddings Pets Welcome to Sheddings Pets., and thank you for choosing us for your pet accessory needs! We are committed to delivering high-quality products promptly and efficiently. Our shipping policy is designed to ensure a smooth and timely delivery process for all your orders. Order Processing Time Our dedicated team processes orders within 1 business day, Monday through Friday. Delivery Period The delivery period for your purchase ranges from 1 to 3 business days within the UK for Express Delivery. Please note that shipping times commence on the day of shipment, not the purchase date. Delays may occur due to customs clearance, incorrect address details, unforeseen circumstances, or external factors. Order Cut-Off Time Our order cut-off time is 5:00 p.m. Orders placed after this time will be processed on the following business day. Shipping Costs We offer Express Shipping throughout the UK for all orders. Free on orders over £100 £5.99 on orders under £100 Tax Information All prices on our website include VAT. Customers in the UK do not have to pay extra taxes, import duties or administration costs upon delivery. Method of Delivery We partner with trusted carriers such as Royal Mail, DPD, Hermes, and DHL to ensure reliable and efficient shipments. Non-Shipping Days Please note that we do not process orders on holidays. Confirmation of Shipment Once your pet accessories are dispatched, we will send you a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours. Our Working Days Sheddings Pets operates from Monday through Friday. Item Misplacement If your pet accessories do not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, reach out to us at contact@sheddingspets.com. Incorrect Address If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Contact us at support@sheddingspets.com for assistance. Address Change To modify the delivery address, please contact us at support@sheddingspets.com or call +44 1613452761 within 24 hours of placing your order. Address changes are not possible once the order is in transit. Cancellations If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, you may refer to our return policy for further assistance. Items Damaged During Transit If you receive damaged or broken pet accessories, please contact us immediately. Provide clear images of the damaged merchandise via email to support@sheddingspets.com for a free exchange or refund. CONTACT INFORMATION: Store Name: Sheddings Pets Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom Phone: +44 1613452761 Email: support@sheddingspets.com Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT UTC +0) Order Cut-off Time: 5 PM (GMT UTC +0)